Customer Handbook

From Our CEO

We are honored to welcome you to the Shinnova family and thrilled you have made the decision to start powering your life with sunshine. 

Once your system is turned on, you will start to see the difference in your utility bills immediately. Most people choose to go solar for financial reasons, but by going solar you have benefited the planet and community in many other ways. 

Every time you turn on a light, or an appliance, you can now rest assured knowing that your energy is coming from the cleanest source.

When your friends and family start asking about your newly installed solar system you can name all the benefits that making the switch to clean energy has brought into your life.

Thanks again for choosing to support a Veteran Owned, local solar company for your future energy needs!


Gary Gilfry

The Most Reviewed and Highest Rated Solar Company in Kansas City

Did you know?

Solar is very exciting these days, here are some interesting facts!

39% of new electricity generation in the US is from solar

Las Vegas "The City that Never Sleeps" operates on 100% renewable energy

The cost of solar has gone down 80% since 2008

There is a new solar installation in the US every 84 seconds

The cost you pay per kWh over the life of a solar system is less than the cost per kWh from the utility over the same period

2019 is the last year for the 30% Federal Tax Credit


You just made the choice to start powering your life with sunshine, so whats next?

Phase 1 Pre-Installation


A solar installation requires specific paperwork for utilities and, and we take care of as much as we can! You may be asked to review, sign, and return forms before and after installation.

Site Visit

After all paperwork has been signed and received by Shinnova, our Site Survey Technician will schedule a time to come visit your home. They will go through your electrical, structural and anything else our engineers may need to ensure we can install the most effective system for your home.

Design & Engineering

Once we have gathered all of the site details necessary to design your system, our design specialists will prepare the  plan sets for your installation. At this point, our Project Manager will reach out to you to get your plan set and final design approved for HOA Submittals, utility approvals,  and permitting.


Once you have approved your design and provided us with all the information about your HOA, we will either submit to your HOA on your behalf, or get you the packet if they require the homeowner to submit it in person.

Permit Submission

After you approve your planset,  we go through all types of approvals for you. There are 2 main approvals needed through the installation process. The first is the AHJ permit. This is to ensure everything is installed up to code for your city or county.

Utility Submissions & Approvals

At the same time we apply for your AHJ permit we will send over all necessary documents to the utility for their approvals. We work with the utility to ensure we provide you with a safe system that works flawlessly with the utility grid. The utility has up to 90 days to approve your planset, but be patient. In most cases we can get approvals within days.

Permit Approvals

Once your permit is approved, we start preparing for your installation. We order materials and start to get excited we are helping someone else go solar. Our Project Manager will let you know once we have the permit approved and start working on scheduling your installation.


During the scheduling process, our project manager will give you you estimated install dates. The closer we get to your project that gets to be more and more firm. Keep in mind that since we are working on your roof, weather can delay your installation date.

Utility Pre-Inspection

After the utility engineers have approved your designs, they may pay a visit to your home to ensure your meter and base are up to code. In some cases the utility will requires us to replace these things. In most cases we will know ahead of time so that we can try and get you installed quicker. This step does not have to be done before installation, but we want you to be aware in case you see the utility on your property.


You just made the choice to start powering your life with sunshine, so whats next?

Phase 2 Installation, Commissioning & Beyond


Upon paperwork completion and permitting approval,  your project manager will reach out to schedule your installation.  Depending on system size, installation takes anywhere from 2 days, to 2 weeks On the first day of installation, the crew will introduce themselves, walk through the installation process, and give their onsite schedule.

Utility Inspection

After your system is finished being installed. Our crew will take pictures of the solar panels, inverter, and utility meter. This is because the utility will do a photo inspection before they send someone out to do an in person inspection. Once they come out onset they just make sure the number of panels installed matches the number on the utility application.

AHJ Inspection

Jurisdiction inspection usually happen within a day or two of the installation. Sometimes designs change which causes us to re-submit for changes before we can request an inspection. If we need to re-submit due to unforeseen site conditions it may take up to a few weeks.

Meter Exchange

Once the AHJ inspection is passed, the utility will be notified it is okay to come switch your utility meter. The utility has 30 days to come inspect the system and swap your old meter for a new net meter which will monitor your excess production that is put back onto the grid.

Powering Your Life With Sunshine

Once your utility meter is exchanged, please reach out to us immediately so that we can walk you through turning your solar system on. Our business hours are Monday through Friday, 8AM to 5PM.


Customer experience is the key to success here at Shinnova. With that being said, we want all of our current customers to help out in spreading the good word of clean energy. Share-Nova is how we reward you for helping your friends and family switch to a new energy source. Help us in giving them the power as well!


What if it’s cloudy?

The amount of power your solar energy system can generate is dependent on sunlight. As a result, your solar panels will produce slightly less energy when the weather is cloudy, and no energy at night.

What if there’s a blackout?

Without battery backup, your system will shut off in the event of a blackout. This is to prevent emergency responders and utility repair-people from being injured by your panels sending power back to the grid.

Will I notice a difference?

Solar electricity is identical to grid power, so you will never notice that the house is running on solar power. What you will see, of course, is a smaller electric bill!

How do I clean my panels?

In most cases, natural rainfall will keep your panels free of dust, dirt and debris. If you notice an accumulation, a quick spray from a hose will replicate mother nature.

What about snow?

Since most panels are tilted at an angle the snow will slide off. If snow does accumulate, your panels warmth will expedite thawing and removal.

Will my roof be ok?

A properly installed Shinnova system poses no threat to the durability and lifespan of your roof and will likely prolong its life due to the inherent shielding the panels provide.

Hail damage?

Solar panel manufacturers test their products to ensure that they are capable of withstanding hail storms. Panels are tested and certified to withstand hail of up to 1 inch falling at about 50mph.

Anything else?

With no moving parts, your system will require little to no maintenance over the next 25 years and beyond. It’s that simple.


Most home insurance covers solar panels!

Once a rooftop solar panel system is installed on your home, it is considered part of your home under most home insurance plans. That means that covering your solar panels under your home insurance won’t create the need for a rider, won’t change your plan, and won’t increase your premiums. Every insurance policy is different, which is why you should still call your insurance company to confirm that your panels are covered.

While your home insurance likely covers your solar panels, there are a couple things to keep in mind:

  • Your insurance company might require an add-on or separate policy for certain types of solar panel systems
  • While rooftop solar is typically covered in a standard policy, your insurer may or may not cover other types of installations, such as ground mounted solar panels and solar panel carports.

Whether or not these separate systems are covered depends on your insurer’s policy. You may also be able to get an add-on or separate policy if your system is large enough to warrant its own coverage

Solar Investment Tax Credit (ITC)

Q: What is the solar tax credit?

A: Officially called the “solar investment tax credit” or ITC, it’s a dollar-for-dollar reduction in the federal tax bill of any homeowner who pays for a solar installation.

First enacted in 2005 and renewed in 2008 and 2015, the ITC is offered by the U.S. federal government for homeowners and commercial solar businesses to make solar more affordable.

Q: How much do I get back from the solar tax credit?

A: 26% of your costs to install solar, if you install before the end of 2020.

If you’re a homeowner who buys a solar panel system, you’re entitled to a tax credit of up to 26% of the total cost of that system. You can wipe out your entire tax bill if your credit is high enough, and you can take the credit over multiple years if you don’t owe that much in year 1. For example, if you spend $20,000 on a solar system, your 26% tax credit would be $5,200. But if you only owe $4,000 in taxes for 2020, your tax bill will be reduced to zero, and you’ll receive an additional $1,200 tax credit on your 2020 return.