Intelligent Home Energy Monitoring

Sense installs in your home’s electrical panel and provides insight into your solar production, energy use and home activity through iOS, Android, and web apps.

About Sense

Built by the same team that brought speech recognition technology to market. They made it possible for people to talk to their cell phones. Now, they’re making it possible for people to talk to their homes.

No. There is only a one-time cost for the Sense energy monitor. Use of the Sense mobile and web apps is included. New features and enhancements are free via app updates and over-the-air software upgrades.

Sense should only be installed by a licensed electrician. Installation itself is quick and easy, but it requires opening up your electrical panel and connecting current sensors to the service mains. These wires are live, even with your main breaker switched off, and are thus very dangerous. Only a licensed electrician is qualified to work in these conditions.
https://sense.com/help/installation

With just two clamp-on current sensors, the Sense Home Energy Monitor takes current and voltage measurements over 1 million times every second. From this incredibly high-resolution data, it derives the electrical signatures of individual devices. In comparison, most “high resolution” smart meters only take measurements every couple of seconds…hardly real time! You can read more about how Sense works in this blog post.

Within the first week of installation, Sense should be able to find some common devices that cycle on and off frequently, like your refrigerator or microwave. Some devices will take longer to identify, until the algorithms have seen enough contextual data to reliably detect them.

There are devices that Sense won’t be able to recognize right away, but as more Sense Home Energy Monitors are installed across the US and Canada, our machine learning algorithms will have more data to generate models from, and the device detection capabilities will just keep growing!

After your Sense monitor is installed and the signal check process is complete, Sense will start pulling in data to feed its device detection algorithms. The device detection process is not immediate; Sense needs to see many on/off event cycles of a device in order start building up a model for it. Most customers will start seeing detections within the first one to two weeks. The first devices identified are often common devices that cycle frequently and consume large amounts of power, like your refrigerator or washing machine. Less commonly used, smaller load, or complex signature devices like coffee makers, televisions, and electric vehicles tend to take longer to find.

Please note that due to variances across homes in terms of power quality and in the types of device present, total detection coverage of your entire home is unlikely. To better understand how you can help Sense learn about your home, please see this Help Center article.

Not everything. We’re able to identify many electrical devices in typical homes and continue to expand our device detection abilities. As we get data from more and more homes, the performance and coverage of our device detection will improve.

To ensure you have the best experience with Sense, the following compatibility specifications are recommended:

Your home has:

 

  • A consistent 2.4Ghz Wi-Fi connection. Sense is not compatible with 5Ghz Wi-Fi signals.
  • Its own electrical meter and accessible electrical panel.

Your mobile device runs on iOS or Android and has Bluetooth and Wi-Fi connectivity.

Your electrical panel:

 

  • Is a split-phase 120/240V residential panel up to 200A.
  • Must have enough space to fit sensor clamps with HxWxD dimensions of 3.375″ x 2″ x .75″ (85.73 x 50.8 x 19.05mm), and an inside diameter of 1”. The Sense current sensors may not be able to fit around busbars. Our sensor cables are 46″ (116.84cm) long and our power cable is 36″ (91.44cm) long.
  • Does not drop below 32°F (0°C) or exceed 122°F (50°C).
  • Is not exposed to water or areas with high condensation (Sense complies with ANSI/IEC 60529 Rated IPx0).

For more information on electrical panel compatibility, check out this support article. For information on Solar system compatibility, take a look here: https://sense.com/help/installation

In addition to extensive in-house testing, the Sense monitor has been tested to UL and IEC standards for safety, and certified by ETL/Intertek as safe to install in your home. Intertek is a Nationally Recognized Testing Laboratory (NRTL) and the ETL mark is functionally equivalent to the UL mark.

Sense, if properly installed, also meets all requirements laid out in the 2017 National Electrical Code (NEC). This means the Sense Home Energy Monitor has been through an extensive set of industry standard safety tests to ensure that it is safe to use when plugged into electrical power and safe to use inside an electrical panel. Per section 312.8, the Sense monitor and its current transformers are listed as a system, designed for field installation in a switch enclosure.

Sense also meets FCC Class B standards for electromagnetic interference. All electrical devices emit electrical “noise” (in fact, the electrical noise emitted by the devices in your house is one of the things Sense uses to identify them!) — and the FCC has a strict set of limits and requires extensive testing to make sure they are not exceeded. Sense has passed those tests and should not cause interference with other devices in your house.

Certified to CSA STD C22.2 No. 61010-1

Conforms to UL STD 61010-1

Conforms to UL STD 61010-2-032

Conforms to CAN ICES-3(B)/NMB-3(B)

Conforms to CISPR 32

Conforms to CISPR 35

Within the first week of installation, Sense should be able to find some common devices that cycle on and off frequently, like your refrigerator or microwave. Some devices will take longer to identify, until the algorithms have seen enough contextual data to reliably detect them.

There are devices that Sense won’t be able to recognize right away, but as more Sense Home Energy Monitors are installed across the US and Canada, our machine learning algorithms will have more data to generate models from, and the device detection capabilities will just keep growing!

At Sense we take security very seriously and we do everything we can to ensure your data is secure. All communications between the Sense monitor, the Sense cloud servers, and Sense apps are encrypted with AES 128-bit encryption and TLS/SSL (HTTPS). Sense uses Amazon Web Services (AWS) for cloud servers and online storage. Personally identifiable information like email address and account information is stored in physically separate systems from any application data. Physical security is managed by Amazon and access to these production systems is limited to a very small group of Sense engineering team members.

Automated systems process the data collected from Sense monitors to detect devices, send notifications, generate report emails, and power the Sense apps. Sense never shares any of this data with 3rd parties without explicit user opt-in on a case-by-case basis (for example, when a utility wishes to provide discounts/services to their customers in exchange for sharing limited power data.) Sense support employees will on occasion need to access some of this data to troubleshoot issues, but again we will only access this data with explicit permission from you.

You can read our full privacy policy here

Please note that due to variances across homes in terms of power quality and in the types of device present, total detection coverage of your entire home is unlikely. To better understand how you can help Sense learn about your home, please see this Help Center article.

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